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FAQ

General Questions
Q) Why doesn’t the radio station start right away when I click on the “Listen Live” link on www.92citifm.com?

A) In order for us to stream our radio station on the website, we need to sell advertising to recover some of the hard costs. This includes selling a commercial that airs while the station stream is “loading” for you to hear. If you would rather skip the commercial, simply hit “skip”. If not, the station will start automatically after the commercial.

Q) In the past I was always able to access the “Listen Live” feature. Now however, I am not. Why?

A) If you see a blank window appear when clicking on Listen Live, then your system is configured to block all ads from being served; thus you’re not able to access the feed. If this is the case please contact us.

Loyalty Club/ Prize Pick-up Questions
Q) When are new items added to the CITI Shop? And how is it possible the items sell out so quickly?

A) This is probably the most asked question that we receive here at 92 CITI FM.  We are trying to accommodate everyone with prizes, but our database continues to grow and once an item is featured in the CITI Shop, there’s no stopping how quickly our members use their points for the items.  Unfortunately, we do not have a massive inventory of prizes, and we are trying to do the best with what we have.

Q) I have recently won a contest with 92 CITI FM. Am I eligible for any other contests?

A) Yes & No.  There are no rules as to how frequently you play the 92 CITI FM VIP Club…. however if you have recently won a prize on-air, please wait 30 Days before playing again.

Q) I haven’t received any points for signing up. Why?

A) The reason for this may be because you haven’t entered the code that was provided in the first e-mail your received.  You can enter this code and all others under Earn Points and clicking Bonus Codes. The first Code you’ll receive in the e-mail is “welcome”.

Q) How can I collect my prize?

A) Stop by 92 CITI FM offices at 4-166 Osborne Street, Monday thru Friday (9AM to 5PM)… Closed Holidays & Weekends.

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